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BALU ESSENTIALS
Terms & Conditions, Shipping, Returns & Privacy Policy
Website: www.baluessentials.com
Business Name: BALU Essentials
ABN: 99 161 963 463
Business Address: 20 Clementson Street, Broome WA 6725, Australia
Email: hello@baluessentials.com
Phone: 0459 301 777
Effective Date: 1 November 2026
1. Terms & Conditions
Welcome to BALU Essentials.
BALU Essentials is an Australian online retail business based in Broome, Western Australia, specialising in luxury botanical fragrance and personal-care products, including solid perfume balms and travel-friendly fragrance essentials.
By accessing our website or purchasing products from BALU Essentials, you agree to these Terms & Conditions.
These terms apply to all purchases made through our website.
BALU Essentials reserves the right to update these terms and website policies where necessary. Updated policies will be published on this website.
2. Products and Product Information
We make every reasonable effort to ensure that product descriptions, photographs, prices and ingredient information are accurate and current.
Our products may contain natural and fragrance ingredients that can result in minor variations in colour, texture, scent or appearance.
Product photographs are provided as a general representation of the products. Actual products and packaging may vary slightly.
BALU Essentials reserves the right to update product descriptions, packaging, formulations and product availability where necessary.
All products are sold subject to availability.
3. Product Use and Safety
BALU Essentials products are intended for external cosmetic use.
Customers should:
Read product labels and ingredient information before use.
Perform a patch test before applying a new product.
Avoid contact with eyes and sensitive areas.
Avoid applying products to broken or irritated skin.
Discontinue use if irritation or an adverse reaction occurs.
Store products away from excessive heat and direct sunlight.
Keep products out of reach of children.
Customers with known allergies or sensitivities should review ingredients carefully before purchasing.
BALU Essentials is not responsible for reactions resulting from individual sensitivities, allergies or use contrary to product instructions, except where responsibility cannot lawfully be excluded.
Our products are cosmetic fragrance products and are not intended to diagnose, treat, cure or prevent medical conditions.
4. Pricing and Payments
All website prices are displayed in Australian Dollars (AUD), unless otherwise stated.
BALU Essentials reserves the right to change prices, promotions and product availability without prior notice.
The price payable is the price displayed at checkout when an order is submitted.
Available payment methods will be displayed during checkout.
Orders are processed once payment has been successfully received.
BALU Essentials reserves the right to cancel orders affected by genuine pricing errors, payment issues, suspected fraudulent activity or product unavailability. Where payment has already been received for a cancelled order, the amount paid will be refunded.
5. Orders and Order Processing
Once an order is placed, customers will receive an order confirmation where the relevant email service is operating.
Customers are responsible for providing accurate contact and delivery information.
Please contact us promptly if you notice an error in your order details.
BALU Essentials will make reasonable efforts to accommodate order changes or cancellation requests before an order has been dispatched.
Once an order has been dispatched, changes or cancellations may no longer be possible.
We reserve the right to decline or cancel orders where there are reasonable grounds to suspect fraudulent activity, payment irregularities or an inability to fulfil the order.
Any refund required following cancellation will be processed to the original payment method where possible.
6. Shipping and Delivery Policy
6.1 Free Standard Shipping
BALU Essentials offers free standard shipping on eligible orders unless otherwise stated at checkout.
Where additional delivery charges apply, including express shipping or certain international delivery services, the applicable charges will be displayed at checkout before payment.
Shipping promotions and free delivery offers may be subject to specific conditions.
6.2 Shipping Providers
Orders are dispatched using Australia Post or selected local, domestic and international courier services, depending on destination and service availability.
BALU Essentials selects the most suitable available delivery service for each order.
6.3 Order Processing and Dispatch
Orders are prepared and dispatched as promptly as reasonably possible following successful payment.
Processing times may vary depending on product availability, order volume, weekends, public holidays and other operational circumstances.
Delivery estimates are provided as a guide only and may vary depending on the destination and delivery provider.
Tracking information will be supplied where available.
6.4 Australian Delivery
BALU Essentials offers delivery to available Australian destinations.
Delivery timeframes vary depending on location and the delivery service selected.
Regional and remote destinations may require additional delivery time.
6.5 International Delivery
International shipping is available to selected countries and destinations where suitable delivery services are available.
International delivery options and any applicable shipping costs will be displayed at checkout where supported.
International orders may be subject to customs inspections, import restrictions, duties, taxes or additional charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for checking their country's import requirements before placing an order.
BALU Essentials reserves the right to decline international orders where shipping restrictions, carrier limitations or import requirements prevent fulfilment.
6.6 Delivery Delays
BALU Essentials is not responsible for delivery delays caused by circumstances outside our reasonable control, including:
Postal or courier delays.
Severe weather.
Transport disruptions.
Customs processing.
Public holidays.
Natural disasters.
Other unexpected delivery interruptions.
We will make reasonable efforts to assist customers with delivery enquiries.
Nothing in this policy excludes our legal responsibilities where an order is not delivered as agreed.
6.7 Incorrect Addresses
Customers are responsible for ensuring that their delivery details are accurate and complete.
BALU Essentials is not responsible for delivery problems caused by incorrect or incomplete addresses supplied by customers.
If a parcel is returned because of incorrect delivery information or an unsuccessful delivery, customers may be required to pay additional shipping costs for redelivery.
Any applicable additional charges will be communicated before redelivery is arranged.
7. Returns and Refunds Policy
BALU Essentials takes care when preparing and packaging orders.
We encourage customers to review product descriptions, ingredients and product information before purchasing.
7.1 Change-of-Mind Returns
BALU Essentials does not generally accept returns or offer refunds for change-of-mind purchases.
This includes situations where a customer:
Changes their mind after purchasing.
Orders the wrong product.
No longer requires the product.
Dislikes the fragrance or scent preference.
Decides the product is not personally suitable.
Due to the personal-care and fragrance nature of our products, opened, used or unsealed items are not accepted for change-of-mind returns.
Any return accepted outside our legal obligations must be approved by BALU Essentials before the item is sent back.
7.2 Faulty, Damaged or Incorrect Orders
If an item arrives damaged, faulty, defective or different from the product ordered, please contact us at hello@baluessentials.com.
Please provide:
Your order number.
A description of the issue.
Photographs of the product or packaging where appropriate.
We will assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.
Depending on the circumstances, this may include a refund, replacement or other remedy required by law.
Where a product is confirmed to be faulty or incorrectly supplied, we will arrange an appropriate return or replacement process.
7.3 Australian Consumer Law
BALU Essentials complies with the Australian Consumer Law.
Our products come with consumer guarantees that cannot be excluded.
If a product does not meet an applicable consumer guarantee, customers may be entitled to a refund, replacement or other remedy depending on the nature of the issue.
Nothing in this policy limits or excludes customers' rights under Australian Consumer Law.
7.4 Refund Processing
Approved refunds will generally be issued to the original payment method.
Processing times may depend on the payment provider or financial institution.
BALU Essentials is not responsible for delays caused by third-party payment processing services.
8. Order Cancellations
Customers wishing to cancel an order should contact BALU Essentials as soon as possible.
Where an order has not been dispatched, we will endeavour to accommodate reasonable cancellation requests.
Once an order has been dispatched, cancellation may no longer be possible.
Any applicable statutory cancellation rights remain unaffected.
9. Privacy Policy
BALU Essentials respects the privacy of customers visiting our website and purchasing our products.
We collect and use customer information only as reasonably necessary to operate our online store, process purchases and provide customer support.
9.1 Information Collected
Information collected may include:
Customer name.
Email address.
Telephone number.
Billing and delivery addresses.
Order and purchase information.
Payment transaction details.
Customer enquiries and correspondence.
Website usage information.
9.2 How Information Is Used
Customer information may be used to:
Process and fulfil orders.
Arrange shipping and delivery.
Process payments and refunds.
Provide order confirmations.
Respond to customer enquiries.
Improve our website and services.
Prevent fraudulent transactions.
Send promotional communications where customers have consented or where otherwise permitted by law.
9.3 Payment Processing
Online payments are processed through the payment providers available at checkout.
BALU Essentials does not intend to store complete credit or debit card details directly.
Payment information is handled through the relevant payment provider's systems and security arrangements.
9.4 Third-Party Services
To operate our online store, we may use third-party service providers, including:
Hostinger website hosting and website builder services.
Online payment providers.
Australia Post.
Selected courier services.
Website analytics services.
Email and communication services.
Necessary customer information may be shared with these providers to process orders, payments, delivery and website services.
Some service providers may store or process information outside Australia.
9.5 Cookies and Website Information
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve customer experience.
Customers can manage cookie settings through their internet browser.
9.6 Marketing and Emails
BALU Essentials may send promotional emails to customers who have subscribed to receive marketing communications or where otherwise permitted by law.
Customers may unsubscribe at any time using the unsubscribe link included in promotional emails.
Order confirmations and essential purchase-related communications may still be sent.
We do not sell customer personal information to third parties.
9.7 Information Security
We take reasonable steps to protect customer information from unauthorised access, misuse, loss or disclosure.
However, internet transmission and electronic storage cannot be guaranteed to be completely secure.
Customers should take care when submitting personal information online.
9.8 Access and Privacy Enquiries
Customers may contact BALU Essentials to request access to or correction of personal information held about them.
Privacy enquiries can be directed to:
We will handle privacy enquiries in accordance with applicable privacy laws.
10. Intellectual Property
All BALU Essentials branding, logos, product images, written content, website designs and original marketing materials are protected by applicable intellectual property laws.
These materials must not be copied, reproduced, distributed or used commercially without written permission.
11. Website Use
Customers agree to use the BALU Essentials website responsibly and lawfully.
Unauthorised access, fraudulent activity, interference with website operations or misuse of website content is prohibited.
BALU Essentials reserves the right to restrict website access where misuse or suspicious activity is identified.
12. Website Availability
We aim to keep our website available and operating properly.
However, we do not guarantee uninterrupted website access.
Temporary interruptions may occur due to website maintenance, hosting issues, technical problems or circumstances outside our control.
BALU Essentials is not responsible for temporary website interruptions caused by third-party hosting or service providers.
13. Limitation of Liability
To the maximum extent permitted by applicable law, BALU Essentials excludes liability for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions excludes or limits any rights or guarantees that cannot lawfully be excluded under Australian Consumer Law.
Customers are responsible for following product directions, reviewing ingredients and using products appropriately.
14. Governing Law
These Terms & Conditions are governed by the laws of Western Australia and applicable Commonwealth legislation.
Any disputes will be handled in accordance with applicable Australian laws.
15. Contact Information
For questions about orders, products, shipping, returns or privacy, please contact:
BALU ESSENTIALS
20 Clementson Street
Broome WA 6725
Western Australia
Australia
Email: hello@baluessentials.com
Phone: 0459 301 777
Website: www.baluessentials.com
Thank you for shopping with BALU Essentials.
Inspired by Nature, Made For You.