9. Privacy Policy

BALU Essentials respects the privacy of customers visiting our website and purchasing our products.

We collect and use customer information only as reasonably necessary to operate our online store, process purchases and provide customer support.

9.1 Information Collected

Information collected may include:

• Customer name.

• Email address.

• Telephone number.

• Billing and delivery addresses.

• Order and purchase information.

• Payment transaction details.

• Customer enquiries and correspondence.

• Website usage information.

9.2 How Information Is Used

Customer information may be used to:

• Process and fulfil orders.

• Arrange shipping and delivery.

• Process payments and refunds.

• Provide order confirmations.

• Respond to customer enquiries.

• Improve our website and services.

• Prevent fraudulent transactions.

• Send promotional communications where customers have consented or where otherwise permitted by law.

9.3 Payment Processing

Online payments are processed through the payment providers available at checkout.

BALU Essentials does not intend to store complete credit or debit card details directly.

Payment information is handled through the relevant payment provider's systems and security arrangements.

9.4 Third-Party Services

To operate our online store, we may use third-party service providers, including:

• Hostinger website hosting and website builder services.

• Online payment providers.

• Australia Post.

• Selected courier services.

• Website analytics services.

• Email and communication services.

Necessary customer information may be shared with these providers to process orders, payments, delivery and website services.

Some service providers may store or process information outside Australia.

9.5 Cookies and Website Information

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve customer experience.

Customers can manage cookie settings through their internet browser.

9.6 Marketing and Emails

BALU Essentials may send promotional emails to customers who have subscribed to receive marketing communications or where otherwise permitted by law.

Customers may unsubscribe at any time using the unsubscribe link included in promotional emails.

Order confirmations and essential purchase-related communications may still be sent.

We do not sell customer personal information to third parties.

9.7 Information Security

We take reasonable steps to protect customer information from unauthorised access, misuse, loss or disclosure.

However, internet transmission and electronic storage cannot be guaranteed to be completely secure.

Customers should take care when submitting personal information online.

9.8 Access and Privacy Enquiries

Customers may contact BALU Essentials to request access to or correction of personal information held about them.

Privacy enquiries can be directed to:

hello@baluessentials.com

We will handle privacy enquiries in accordance with applicable privacy laws.